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  • Performance Aero, Inc. - Ordering Information

    HOW TO PLACE AN ORDER

    • BY INTERNET

      Please visit our web site www.performanceaero.com for our full selection of items available for purchase on the Internet. Use the "Search" feature in the left-hand navigation menu to find a particular item, or browse through our catalogs for the items you need for your aircraft.

      When you place an Internet order, we e-mail you a confirmation to let you know your order was received. Your e-mail order confirmation or printed transaction record is your proof of purchase. All online merchandise orders are generally shipped to you upon receipt of your order or on the next business day. If an item is temporarily out of stock, we will let you know as soon as possible.

    • BY PHONE

      Performance Aero, Inc.
      Toll Free: (800-200-3141)
      Phone: (816) 847-5588
      Hours: Monday - Friday, 9:00 a.m. to 5:00 p.m. Central Time

      For faster service, please have your aircraft information (year, make, model, and serial number), product description(s) and your credit card ready.

    • BY FAX

      Performance Aero, Inc.
      Fax: (816-847-5599)
      Hours: 7 Days per Week & 24 Hours per Day

    PAYMENT

    • Credit Cards

      We accept MasterCard, Visa, American Express, and Discover cards.

    • International Orders

      Any duties and taxes that are imposed on your order are due upon delivery. Please consult your local customs office for more details about any applicable duties and taxes.

    PRODUCT PRICING

    • All product prices are subject to change at any time without notice due to manufacturer price increases. Changes to product prices will be effective immediately upon posting.

    MERCHANDISE ORDERS

    • Shipping & Handling

      If items are in stock, they are generally shipped upon receipt of your order or on the next business day. If items are temporarily out of stock, we will let you know as soon as possible. All online orders are shipped to your billing address or to the shipping address specified on your order.

    • UPS: Domestic Shipments

      For deliveries to the 48 continental U.S. states we use UPS delivery services. UPS provides door-to-door delivery to business and residential addresses. UPS does not deliver to P.O. boxes. Based on your order information, we will ship items via UPS Ground, UPS Next Day, UPS 2nd Day or UPS 3rd Day as requested.

    • International Shipments

      For international deliveries we will use the best available method including USPS Global Priority Mail, UPS, and FedEx or the best available carrier for your country. You will be responsible for the payment of all duties and taxes that that are imposed upon your order.

    RETURNS & EXCHANGES

      Merchandise

      All product returns and exchanges require prior approval by telephone (800-200-3141). All product returns must be made within 30 days of the date of the invoice. All product returns and exchanges must be received in the original packaging materials with a copy of the original invoice. No used or damaged items will be accepted. Original and return shipping charges are not refundable.

    PRIVACY POLICY

      Performance Aero, Inc. respects your privacy. We do not send spam, sell advertising, use cookies, track users' habits, or disclose personal information. Please see our Privacy Policy for a detailed account of how we protect and utilize any information you provide.

    UPDATES TO OUR ORDERING INFORMATION

      Performance Aero, Inc. reserves the right to modify our Ordering Information. Modifications to our Ordering Information will be effective immediately upon posting. Your continued use of our website will be considered an acceptance of our modified Ordering Information. If you have any questions about our Ordering Information or the practices of this website, please contact:

        Performance Aero, Inc.
        P.O. Box 270
        Grain Valley, Missouri 64029
        Phone: (816) 847-5588
        Fax: (816) 847-5599
        E-mail: sales@performanceaero.com

    Performance Aero, Inc. - PRIVACY POLICY

    OUR COMMITMENT TO PRIVACY

      Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our website and our products and services. This statement will be periodically updated based on new technologies, business practices, and our customers' needs.

      Performance Aero, Inc. respects your privacy. We do not send spam, sell advertising, use cookies, track users' habits, or disclose personal information, whether you are a current customer or whether you have ceased to be a customer. Thank you for visiting our website--we hope you come back soon!

    WHAT INFORMATION DO WE COLLECT?

      When you visit our website, you may provide us with two types of information: 1) personal information you knowingly choose to disclose that is collected on an individual basis, and 2) website use information collected on an aggregate basis as you and others browse our website.

      1. Personal Information You Choose to Provide

        Credit Card Information
        When you purchase products or services from us, you will be asked to give personal information and authorization to obtain information from our credit services. For example, you may need to provide the following information: name, billing and shipping address, E-mail address, credit card number and expiration date, home and business phone number, and other personal information. If we need clarification to process an order, this contact information may be used in order to get in touch with you.

        E-mail Information
        In addition to providing the above information to us, if you correspond further with us through E-mail, we may retain the content of your E-mail messages together with your E-mail address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and phone.

      2. Website Use Information

        Similar to other websites, our website utilizes web server logs to collect information about how our website is used. Information gathered through web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the website page visited just before coming to our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

        Do We Use Cookies?
        No, our website does not use cookies. Since many users consider cookies a threat to privacy, our website does not utilize this technology. Instead, we use web server logs (see above) to evaluate visitation to our website.

        How Do We Use the Information That You Provide to Us?
        Broadly speaking, we use personal information only for purposes of fulfilling orders or requests from our customers, administering our business activities, and providing customer service. Occasionally, we make available other products, services, and promotions to our customers and prospective customers.

    HOW DO WE SECURE TRANSMISSIONS?

      When you send confidential personal credit card information to us on our website, secure server software encrypts all information you input before it is sent to us. The information is encrypted by your browser and is unencrypted once it reaches our website. Other E-mail that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send personal information such as credit card numbers to us unless our secure forms specifically ask for it.

    DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?

      No, we do not provide personal information about our customers, whether current or former customers, to third parties, with the exception of our credit services. We may provide aggregate information about our customers, sales, website traffic patterns, and related website information to reputable third parties, but this information does not include personally identifying data. However, we may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

    WEBSITES LINKED TO/FROM OUR WEBSITE

      As a convenience to you, Performance Aero, Inc. may create links to outside websites operated by other organizations. If you decide to visit any linked website, you do so at your own risk. We are not responsible for the policies and practices employed by websites linked to or from our website nor the information or content contained therein. Links to or from other websites are provided solely as pointers to information on topics that may be useful to the users of our website. The establishment of a link does not mean that we have approved, endorsed, are affiliated with, or have reviewed the website and its contents, or are in any manner recommending a visit. We are not responsible for the privacy practices or the content of linked websites.

    UPDATES TO OUR PRIVACY POLICY

      Performance Aero, Inc. reserves the right to modify our Privacy Policy. Modifications to our Privacy Policy will be effective immediately upon posting. Your continued use of our website will be considered an acceptance of our modified Privacy Policy.

      If you have any questions about this Privacy Policy please contact:

        Performance Aero, Inc.
        P.O. Box 270
        Grain Valley, Missouri 64029
        Phone: (816) 847-5588
        Fax: (816) 847-5599
        E-mail: sales@performanceaero.com

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    Performance Aero is a registered trademark of Performance Aero, Inc.
    East Kansas City Airport, Hangar L-1, P.O. Box 270, Grain Valley, Missouri 64029 - (800) 200-3141